Our Initiatives
Online Mystery Shopper Exercises
To support the advocacy work and to show that non-compliance is a persistent problem online, LightingEurope has been running Mystery Shopper Exercises since 2021. Each year, our experts check and analyse different products against the relevant regulations that apply to lighting products.
Our Mystery Shopper Exercises are risk-based and the level of non-compliance has remained worryingly high over the years. This situation will not change without a harmonised EU approach to the issue of non-compliance online and ambitious EU legislation to clarify the responsibilities of online marketplaces for non-compliant products sold on their platforms.
Some of the regulations we check compliance against are:
Regulation (EU) 2019/2020 laying down ecodesign requirements for light sources and separate control
Regulation (EU) 2019/2015 on energy labelling of light sources
Low Voltage Directive 2014/35/EU
Directive 2012/19/EU on waste electrical and electronic equipment (WEEE)
Marion Ebel
Director of Policy & Corporate Affairs
Our Exercises
OMS 2025
The non-compliance among products sold on online marketplaces in the EU remains alarmingly high. Of the 442 offers analysed for compliance with information requirements online, 76% were found to be non-compliant. 84 of these products were physically inspected to verify packaging and specific marking requirements.
Of these, 95%, equivalent to 80 out of 84 products, were again found to be non-compliant. Furthermore, 9 of the 84 products were selected to test against relevant safety standards in an accredited laboratory. All tested products were found to be non-compliant
OMS 2024
The 2024 results reveal alarmingly high rates of non-compliance among lighting products sold on online marketplaces in the EU.
OMS 2023
The 2023 results are worrying as 71% of GLS lamps and desktop luminaires are found to be non-compliant online.
OMS 2021
In the first edition of the Mystery Shopper Exercise, we analysed GLS lamps and desktop luminaires sold on online marketplaces.